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They've lost a customer for good this time. For this price I want better quality.This last time they offered to replace the coffee maker for a 49.95 restocking fee plus we have to pay to ship the electrical cord back after we follow their cut-it-up instructions. They don't have parts even though it's an easy fix. Someone must carry it around the warehouse on a velvet pillow. This is our third machine and it's the last Hamilton Beach product we'll ever buy. The dispenser always breaks, each and every time. Seriously, a 49.95 restocking fee.
I LOVE the convenience of not having to pull a carafe off the base to pour a cup or top off a cup of coffee. The warmer stayed on after the coffee was gone once (my bad) without any ill effects I can determine. The coffee tastes good, is hot at the end of the brewing cycle, and stays hot without scorching for the time I set the warmer button. Otherwise, I'm happy with this coffee maker and would order it again. I've been using this coffee maker for a month now, and am happy with it. Despite a few drips of hot water from the dispenser while the coffee is brewing, I've notice no leaks. My 2 [small] gripes: it takes longer to brew than my previous [Capresso] unit, and it's kinda noisy.
I love that it has no carafe. I think there should be a recall on the mechanism that releases the coffee into your cup, but until that happens, as much as I have loved this coffee maker, I will not buy another one. I have bought 3 of these. Only problem is that they have all eventually leaked.
Do yourselves a favor and stay clear of the Brewstation Deluxe. Buy something better. Also, freshly brewed coffee was not brewing hot as it had when it was new. I did a search on the web and found more complaints of a similar nature with Hamilton Beach only offering the opportunity to purchase a new reservoir, even for systems that are still under warranty. What a surprise we got when after 4 months, the coffee reservoir began to leak. We thought we had bought the ideal coffee maker. Coffee all over the counter with every batch of coffee we made. For the money paid, it wasn't worth keeping, so we moved on to the Cuisinart DCC-2000.
Convenient, yes, but if there's any chance you'll end up with very little or no coffee in the reservoir during the one hour or so it says heated, don't buy this one.I threw mine away. After some considerable haggling with Hamilton Beach, they sent me a new reservoir, only to have the same thing happen to that one within about a month. I was extremely disappointed in this coffee maker. The first one burned up, apprently from getting too hot when there was little coffee in the caraffe and the reservoir warped allowing coffee grounds to enter the cup. My several emails to their customer service department after the second experience went unanswered.
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